× Joomdle 1.0 Installation

URGENT: Joomdle breaks Joomla after latest update

10 months 1 week ago
Phoenix
Posts: 15
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URGENT: Joomdle breaks Joomla after latest update #1
Hello,

Recently, I updated my Joomla and its extensions (including Community Builder) to the latest version. Ever since, I noticed the website was starting to have issues. In particular issues with the Joomla website timing out (503 error) frequently when logging in front-end, using the "forgot password" function of CB, and trying to make changes to a CB profile back-end.

At first I thought it had something to do with the server running out of memory, but just now I discovered the cause: as soon as I disable Joomdle on Joomla, the CB functions are working fine again.

How can this issue be solved, so that Joomdle can work again without causing issues to the Joomla website?
I have already tried downloading and installing the latest version of Joomdle but that made no difference.
10 months 1 week ago
Antonio Durán
Posts: 6927
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URGENT: Joomdle breaks Joomla after latest update #2
Hi.

First thing you need is look at Joomdle's system check, to confirm that everything there is green.
10 months 1 week ago
Phoenix
Posts: 15
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URGENT: Joomdle breaks Joomla after latest update #3
Hello,

Thanks for your reply. In the meantime, I had checked if a newer version of Joomdle was available. Apparently there was a newer version (at least according to the date of the available download, as the version number is still the same) so I installed that. After that, everything immediately started working normally again. Everything in Joomdle's system check is also green now.

It just was a long search until I figured out it was Joomdle that was causing the timeout issues etc. as the server error logs were not pointing at anything in particular and debugging a page isn't exactly easy when the page doesn't load at all because of a timeout lol.
10 months 1 week ago
Antonio Durán
Posts: 6927
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URGENT: Joomdle breaks Joomla after latest update #4
Good to know that you got it working.

I am not sure about the downloads: no idea how you can have same versions with 2 dates, as we have only released one package for each version....
Anyway, I am glad it is working now. Please let us know if you find any issues.
9 months 3 weeks ago
Phoenix
Posts: 15
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URGENT: Joomdle breaks Joomla after latest update #5
Hello,

I have again a problem with Joomdle. Today, my server provider updated some server software, and suddenly Joomdle is no longer working.

The Joomdle system check gives these results:

XMLRPC PHP Extension : OK
Joomdlehooks User Plugin enabled : OK
cURL Enabled : OK
Joomla to Moodle HTTP connectivity : Joomla cannot connect to Moodle
Moodle to Joomla HTTP connectivity : Moodle cannot connect to Joomla
Joomdle Web Services : Received empty response from Moodle

I have no idea what to do, because nothing was changed to Joomla or Moodle itself.

When I log in to Joomla and then go to Moodle, I am simply not logged in there. I am also unable to login to Moodle manually (except with an account that is not also linked to Joomla).
9 months 3 weeks ago
Phoenix
Posts: 15
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URGENT: Joomdle breaks Joomla after latest update #6
Update:

The problem is resolved and the system check shows green for all again. Turns out that the update sites for other extensions/plugins weren't accessible either by my Joomla website. I contacted the server provider about this, and at the same time I tried switching to another PHP version (and back again). I don't know if what I did resolved the issue, or something perhaps the server provider did at the same time that fixed it. But auto-logon is working fine now and the errors are gone.
9 months 3 weeks ago
Antonio Durán
Posts: 6927
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URGENT: Joomdle breaks Joomla after latest update #7
Great to know that you got it working again... even if we don't know why it stopped working. At least it seems it was not related to Joomdle itself.
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