Category:FAQ
I have a Red X under the System Health Tab in Joomdle
Joomdle has a System Health Tab which gives you insight into any problems you may have with your Joomdle installation and/or configuration. In order to use Joomdle properly, all items must have a Green Correct Check Mark.
If you have a Red X, refer to System health check for further details.
What does Joomdle's Single Sign On (SSO) do?
Joomdle's SSO provides the following functions in response to user actions:
- When users are created in Joomla/Moodle, they are automatically created in the pther too.
- When the user is looged in Joomla or Moodle, he is automatically logged into the other one too
- When the user logs out of either Joomla or Moodle, he/she is automatically logged out of the other.
- When a user updates his profile, it is update on the other side too
Why do I get the message "XML-RPC Error (7021): The transport method you are trying to use is not permitted"?
The transport method you are trying to use is not permitted is the error returned by Moodle to inform you that Moodle's XML-RPC is not recognising the configured IP address as a trusted host.
If you have configured Moodle's XML-RPC using 127.0.0.1, try using the actual servers IP address instead.
Why do I get a blank page when clicking on SSO links?
This usually happens when the Joomdle plugin is not installed/active in Joomla.
Why do I get the Moodle login page when clicking on SSO links?
This can be related to PHP sessions. Remember that www.site.com and site.com are different domains, so sessions are not preserved between them. You should always use the same domain, or redirect one to the other. For example, you may have configured http://mydomain.com to redirect to http://www.mydomain.com using the .htaccess file found in your root directory. An example of a redirection is below:
Rule for duplicate content removal : www.domain.com vs domain.com
RewriteCond %{HTTP_HOST} ^mydomain.com [NC]
RewriteRule (.*) http://www.mydomain.com/$1 [R=301,L,NC]
Check that the URL you entered in the Joomdle Configuration is the same as that in the RewriteRule.
I am using Joomla! 1.6/1.7 and/or Moodle 2.0, can I use Joomdle?
Moodle 2.0 is fully supported.
Joomdle for Joomla 1.6/Joomla 1.7 is still in alpha stage (although fully usable)
Why enrol button does not show up in course details page?
Most likely, course is not enrollable by students. Check the enrolment dates and that self-enrolment method is enabled (in moodle 2.0)
Alsho it won't show up if you have set a cost for the course.
Why course page does not have links?
Course page will only show links to activities to users that are enroled in the course.
For non-enroled users, only text will be shown.
I don't get enroled after purchasing a course
This may be caused by many factors, some not even related to Joomdle.
Check that:
- Course is in the right category as configured in Joomdle
- Manual enrolment plugin is enabled in course
- Joomdle shop integration plugin (joomdlevm2, joomdlehikashop, ...) is installed and enabled
- Order is being confirmed in shop
If it still does not work, maybe it is not related to Joomdle.
In VM2, there has been reports of enrolments not working due to VM2 crashing on the background, due to memory limit issues. You can check the webserver error log looking for those errors.
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