How To / General

Urgent help, error 500 after uninstall joomdle

  • A James
  • Topic Author
  • Offline
  • New Member
  • New Member
More
5 years 11 months ago #1 by A James
Hi there,

Unfortunatelly we had to uninstall Joomdle and moodle after seeing that is not working for us for the large amount of users we have.

After uninstalling joomdle and all its plugins we get a 500 error both in backend and frontend with these errors in logs

[28-Apr-2020 09:40:08 UTC] PHP Warning: require_once(/home/XXXXXX/dev/administrator/components/com_jcohorts/helpers/jcohorts.php): failed to open stream: No such file or directory in /home/XXXXX/dev/plugins/user/jcohortsync/jcohortsync.php on line 11
[28-Apr-2020 09:40:08 UTC] PHP Fatal error: require_once(): Failed opening required '/home/XXXXXX/dev/administrator/components/com_jcohorts/helpers/jcohorts.php' (include_path='.:/opt/cpanel/ea-php72/root/usr/share/pear') in /home/XXXXXX/dev/plugins/user/jcohortsync/jcohortsync.php on line 11

Thanks

Please Log in or Create an account to join the conversation.

  • A James
  • Topic Author
  • Offline
  • New Member
  • New Member
More
5 years 11 months ago #2 by A James
Just an update, fortunately I have a backup that works and still have all joomdle components and plugins so site is back working, I am checking now your instructions on how to remove component www.joomdle.com/wiki/Removing and that is what I did before site crashed, so what am I missing?

Thanks

Please Log in or Create an account to join the conversation.

More
5 years 11 months ago #3 by Antonio Durán
Replied by Antonio Durán on topic Urgent help, error 500 after uninstall joomdle
Hi.

Instructions are valid for uninstalling Joomdle core. However, you will need to disable/uninstall any Joomdle related plugins you may have installed separately.
In this case, the error shows that you have the jcohortsync plugin enabled. Disable/uninstall it. You can go to extension manager, search for Joomdle, and uninstall all plugins/modules you may have installed.

Please Log in or Create an account to join the conversation.

  • A James
  • Topic Author
  • Offline
  • New Member
  • New Member
More
5 years 11 months ago #4 by A James
Thanks a lot, that was it, I had uninstalled cohorts plugin without disabling it first.

Thanks

Please Log in or Create an account to join the conversation.