Joomdle not enrolling students after purchase.

I noticed that Joe is using PayPal to accept payments. I've just encountered a PayPal-specific issue: when Leslie accepts payments via Credit Card, her students get properly enrolled in Moodle. But the last 2 PayPal payers were not enrolled. I'm wondering whether this might be a PayPal-specific issue. The last two people also were purchasing bundles.

• Course is in the right category as configured in Joomdle -- YES
• Manual enrolment plugin is enabled in course -- YES
• Joomdle shop integration plugin (joomdlehikashop, ...) is installed and enabled -- YES, HikaShop
• Order is being confirmed in shop -- YES

Where might we look to determine if there's a kink in the works specifically with PayPal?

Toolie

Hi Jocelyn.

I have moved your post to a new topic, as I don't think the problems are related (for Joe, no payment methods worked).

The first thing I would do to try to track the problem is go the the shop backend, and set the order to created and back to confirmed again, and see if that triggers enrolment.
If it does, maybe there is some problem when the code is executed after paypal "payment complete" message. You could try checking the apapche error.log in case you see something gthere.

I tried purchasing one of Leslie's bundles myself through PayPal, and received the HikaShop emails, but no Joomdle email with the course starting link. When I logged in as Admin, I saw the following, one for each course:




Before I saw your reply here, I clicked the edit icon and then saved it, and it enabled me as a student, but I still did not receive the outgoing Joomdle invitation email.

Does this change your recommendation to try changing from confirmed to created and back? It seems to me that HikaShop is getting the word back from PayPal that payment is complete. I can confirm that the money left my account.

Thoughts?

Toolie

Joomdle sends email on order confirmation, it does nothing when you enrol using moodle directly.

I would still do the check, although it seems Joomdle is indeed making the enrolments, although for some reason they appear greyed out.
As for emails: did you enable "Send bundle emails" option in joomdle configuration?

Yes, Send Bundle Emails has been enabled all along.

Students are not able to access their courses until we manually change their status, so no, the enrolments are not complete (hence the grey, I guess).

Leslie is losing patience. Not having this work automatically defeats the purpose of setting up online learning. Do we need to hire you to troubleshoot this thoroughly?

Toolie

Hi Jocelyn.

> Do we need to hire you to troubleshoot this thoroughly?

Well, that is up to you/Leslie. If you want me to work on it, I'll guess you'll need to do it.

> Students are not able to access their courses until we manually change their status, so no, the enrolments are not complete (hence the grey, I guess).

Well, it seems enrolments are created (albeit disabled for some reason), as if not, not even grey ones would appear.

> Students are not able to access their courses until we manually change their status, so no, the enrolments are not complete (hence the grey, I guess).

Well, it seems enrolments are created (albeit disabled for some reason), as if not, not even grey ones would appear.

As far as our students are concerned, their registration did not go through. The fact that enrolments are greyed out means it's not working, Antonio, and we need this fixed.

Leslie is ready to shut the whole thing down. As one last effort, we want you to troubleshoot the site and figure out why it is not working. Please see my Private Message for details.

Toolie

Hi Jocelyn,

I recently implemented Hikashop as part of my installation (as virtuamart doesn't yet work with joomla v3) and I had the same issue to begin with but found a simple fix. You said that the Order is being confirmed in shop. But is the default order status set to confirm when you go to system > configuration? It started working for me when I changed this setting. See attached image.

Nabil

No I did not have it set as shown, but I did just go change it. I then tried enrolling in my $1 test course (paid actual $$ using PayPal), and alas, I still get the greyed-out, incomplete enrollment.



Do you use PayPal? We offer both PayPal and Authorize.net SIM as payment methods.

Thoughts?

Toolie

Ohh that's a shame. Yes I'm using Paypal. Your Moodle looks a little old, what version are you on? I'm on Moodle 2.4.6+, Joomdle 0.94 and Joomla 3.23. And both sales of single courses and bundles work fine for me.

Happy have a look over if you like, though no where as experienced as Antonio.